Online businesses heavily rely on internet speed and reliability. A slow connection can not only damage the customer experience but can also lower the company’s overall productivity. Your internet provider will impact how quickly your employees find information and access e-mails. It can also affect their experience when accessing applications on your website. Here are more ways your internet speed is affecting your business productivity:
Upload and Download Speeds
When it comes to accounting productivity, you need to consider both the upload and download speeds. Improved internet service performance will allow you to efficiently manage attachments and images and send e-mails.
So what happens when the upload and download speeds are low? If you work eight hours a day and lose 5% of your time because of a slow internet connection, you’ll be doing nothing for 25 minutes every day. This is 152 hours of lost productivity in one year. Now, you have to multiply this by the number of employees you have. There is so much lost time just because of a slow internet connection.
Daily Operations and Tasks
If you’re running an online business, it’s hard to think of a process that does not involve an internet connection. From data file transfers and internal communication to inventory management and point of sales applications– internet services are critical in managing your daily operations and tasks.
You must provide your workforce with the most up-to-date equipment so that they can fulfill their daily tasks and ensure that their productivity stays high.
According to research conducted by Google and Deloitte, flexible approaches to technology can increase the level of staff satisfaction and improve collaboration and retention of employees. Meanwhile, employees who are not satisfied with the IT in their office are more likely to leave their job.
Let’s say that your employee tries to retrieve information from your website, but the page is not loading. He may wait for a few seconds. However, as the time ticks, he will slowly lose patience. His motivation will begin to decline and the task will be done slower than necessary.
The easier you make it for the employees to work, the more likely you’ll be able to maximize their efforts.
Because you are offering your products and services online, you have to deal with your customers via the digital world. However, if you have a slow internet connection, it’s less likely that you can communicate with your customers effectively. Slow response time and poor quality of digital communication can negatively affect your brand reputation. Your conversion rate will suffer, and you might get some complaints from your existing clients.
When you offer your products and services online, it is your obligation to make sure that you can sustain quality messaging.
Regardless of your company size, if you are building or managing an online business, you need a high-speed internet connection. Test your connection speed. Update your firmware and troubleshoot line quality if necessary.